Councilman Zack Reed's March Column | News

Embracing technology, improving service

CLEVELAND, OH - Cleveland is finally embracing technology to improve its services to residents.

I have long championed for neighborhood surveillance and police dashboard cameras, and we are finally equipping our police and communities with a second set of eyes. In fact, this month, I’m installing 10 security cameras along Warner Road in my ward.  These cameras will help deter crime; solve incidents and prosecute perpetrators; and improve residents’ sense of safety as they go about their daily travels and errands.

Others cities, big and small, are utilizing this technology. Time and again, video can justify a police officer’s actions, convict criminals, or keep a safe watch over children at play.  If we are to fight and prevent crime in a modern world, our city needs to be equipped with modern technology.

Technology has expanded beyond public safety in Cleveland.  Many of the city’s divisions and departments are embracing technology to improve services, reduce costs and better interact with residents:

• Automated meter reading devices for the Cleveland Division of Water will save the city time, resources and errors in water bills
• Building and Housing, as well as Public Works, staffers now have handheld devices that can automatically record information, update databases and issue tickets for those who violate city ordinances
• Many divisions and departments have also embraced social media.  Council, Public Safety, Economic Development and more are online and interacting with residents.  Some even 24 hours a day!

If we want to improve the efficiencies of government services and restore public confidence, then we must embrace and incorporate modern technology into the fabric of our services. Want to weigh in on technology and government services? Tweet me @ZachReed12

Zack Reed
Cleveland City Councilman, Ward 2