Better Business Bureau Serving Greater Cleveland
Forecast: Heavy Snows Followed by Periods of Complaints
Winter storms have already affected northeastern states and will be visiting us soon. Better Business Bureau (BBB) warns homeowners to make wise choices when selecting a snow removal service. Each year, BBB hears from unhappy consumers who hired unreliable snowplowing businesses and find themselves stranded during heavy snowfalls.
Last winter, homeowners in Solon and Twinsburg began complaining about The Snowplow Guys shortly after the first heavy snowfall. According to the complainants, they had contracted with Snowplow Guys for snow removal services for the 2010-2011 season. The contract stated the company would “…provide snowplowing services …when the snow depth exceeds 2”-3” or a reasonable amount of snow has fallen.”
Many customers contacted BBB when the business failed to plow driveways and did not respond to phone calls or text messages.
The Snowplow Guys has a record of failing to respond to consumer complaints forwarded from BBB and has an “F” rating. Calls to BBB indicate the business has been placing flyers in area mailboxes to advertise its service for this season.
Prestige Landscape & Design located in Mayfield Heights also has an “F” BBB rating for not responding to similar complaints. Homeowners told BBB the business failed to provide service and yelled at customers who called to complain.
The BBB offers these tips for choosing a snow removal service:
Choose a Reputable Company – Check the company’s BBB Business Review at cleveland.bbb.org or by phone at (216) 241-7678.
Get Written Estimates - Don’t just pick the first company that leaves a flyer at your door.